Privacy Policy

1. Who we are

North Shore Medical Transportation LLC (“we,” “us,” or “our”) provides wheelchair-accessible non-emergency medical transportation in the Chicagoland area. This policy explains what information we collect through this website and our phone and text messaging channels, how we use it, and the choices you have.

2. Information we collect

• Contact details you provide: name, phone number, and email address.
• Trip details you provide: pickup and destination addresses, date and time, number of passengers, service type, mobility needs or equipment, and any notes you add.
• Communication records: messages you send us through our forms, by email, by phone, or by text, and our responses.
• Basic technical data collected automatically by our hosting provider, such as IP address, browser type, and pages visited, used to keep the site secure and working.

We ask that you share only the mobility information needed to transport you safely. Please do not submit detailed medical records or diagnoses through this website.

3. How we use your information

• To respond to booking requests, quotes, and general inquiries.
• To schedule, confirm, adjust, and complete your transportation.
• To contact you by phone, email, or SMS about a ride you requested.
• To maintain records, handle billing, and comply with legal obligations.
• To protect the safety of passengers, drivers, and our operations.

4. How we share your information

We do not sell or rent your personal information, and we do not share it for third-party marketing. We share information only as needed to operate our service:

• With our drivers and dispatch staff, so they can complete your trip.
• With service providers who work on our behalf under confidentiality obligations, such as our website host, database provider, email provider, and our SMS messaging provider (Vonage).
• With a facility, care coordinator, family member, or payer only when you or your authorized representative asks us to coordinate the ride with them.
• When required by law, subpoena, or to protect the rights and safety of passengers, staff, or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message service.

5. SMS text messaging

By providing your mobile number and opting in, you agree to receive SMS text messages from North Shore Medical Transportation LLC related to your transportation, including booking confirmations, driver and pickup updates, scheduling changes, and replies to your questions. We do not send marketing or promotional text messages.

• Consent to receive text messages is not a condition of any purchase or service.
• Message frequency varies based on your ride activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• For help, contact us at (224) 742-2526 or info@northshoremedicaltransportationllc.com.

See our Terms & SMS Policy for the full messaging terms.

6. Data retention and security

We keep booking and contact records for as long as needed to provide service, resolve disputes, and meet recordkeeping and legal requirements, then delete or de-identify them. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of text messages at any time by replying STOP. Contact us using the details below and we will respond within a reasonable time. Deleting information may limit our ability to schedule future rides.

8. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect their information online. Rides for minors are arranged by a parent, guardian, or authorized caregiver.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above.

10. Contact us

North Shore Medical Transportation LLC
Phone: (224) 742-2526
Email: info@northshoremedicaltransportationllc.com